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You have 5 days to make a refund request after your order has been delivered.
You can return any product you have bought, and we will take care of the return shipping costs.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees payed.
Call our customer support number or return via My Orders page.
A pick-up will be scheduled by one of our courier services.
Pack the item in its original state and packaging. Hand over the package to the courier representative.
Once we receive your returned item, we will inspect it and process your refund.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. If you want to initiate a return please write to us at firstname.lastname@example.org. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In case you have received a wrong item which will be a highly unusual situation, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 7 days returns. The return needs to be initiated within one week from the day your order has been delivered.
There are certain situations in which it is difficult for us to support returns:-